Refund policy

Returns

To request a return, please contact us at support@shaperluk.com
Once your request is reviewed and approved, we will provide a return shipping label along with detailed instructions.

Important: Items returned without prior approval will not be accepted.

Refunds

After your return is received and approved:

  • Refunds will be issued within 7 business days.

  • Depending on your bank or card issuer, the refund may take additional time to reflect in your account.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please notify us immediately at support@glowcase.us.

When emailing us, please include:

  • Clear photos of the defective or damaged area

  • A full photo of the item

  • Proof of delivery (tracking or confirmation)

We will review the issue promptly and provide the appropriate resolution.

Customer Remorse (Change of Mind)

If you wish to return or cancel an order due to a change of mind:

  • You will be responsible for the return shipping costs.

  • No restocking fee will be charged.

Incorrect Delivery Address

Please ensure that your shipping address is entered accurately at checkout.

  • If you notice an error, contact us immediately before your order is shipped.

  • After an order has been shipped, the address cannot be modified.

  • Refunds cannot be issued for orders delivered to the wrong address due to customer error.

Exchanges

To request an exchange, please email us at support@shaperluk.com and provide:

  • The name and SKU of the item you want to return

  • The name and SKU of the item you would like to receive instead

We will guide you through the next steps.

Contact Us

If you need further support or have any questions, we’re here to help.
📧 support@shaperluk.com

Thank you for choosing GLOWCASE — we’re committed to providing you with an exceptional shopping experience.